Cancellation & Refund Policy

Last updated: Launch preview

Placeholder — not legal advice. This page is draft placeholder copy for launch and has not been reviewed or approved by a qualified South African legal professional. Its terms will not form a binding agreement until reviewed and finalised by ONEVISION GROUP (PTY) LTD with legal counsel before DashDrop goes live.

1. Before an order is dispatched

You may cancel an order before a driver has been assigned, subject to any fees already incurred. Once a driver has started the delivery, cancellation may be limited because the delivery is already in progress.

2. DashMeals admin fee

The DashDrop DashMeals admin fee (DashDrop revenue, separate from the delivery fee) may not be refundable once the order is accepted.

3. Refunds

Where a delivery could not be completed, or an item was not delivered, we aim to refund the relevant paid amounts. Refunds are processed to the original payment method.

4. Disputes

If you believe a charge is wrong, raise a dispute through the app so we can investigate before any refund is finalised.